1. Introduction
By using the website Kula Tactical and placing an order, you agree to comply with the following Terms and Conditions (“T&C”). These T&C outline the rights and responsibilities of both the customer (“you”) and Dazont LLC (“we,” “our,” “us”) in connection with your use of our services and products.
If you do not agree with these terms, we kindly ask you to refrain from using our website.
2. Company Information
- Business Name: Dazont LLC
- Registered Address: 6300 Riverside Plaza Ln NW, Albuquerque, NM, 87120, USA
3. Products and Availability
- Product Descriptions: All products displayed on our website are described as accurately as possible. However, minor variations (e.g., colors, sizes) may occur due to handmade craftsmanship or screen settings.
- Availability: We strive to ensure that all products listed on our website are in stock. In rare cases, items may be unavailable due to supplier constraints. In such instances, you will be notified promptly and offered a replacement or refund.
- Pricing: Prices are subject to change without prior notice. Promotional discounts, coupon codes, and free shipping offers may be subject to specific conditions outlined on the website.
4. Pricing and Payments
- Currency: All prices are based on USD and pricing is calculated based on this currency rate, unless stated otherwise.
- Payment Methods: We accept payments via major credit cards (Visa, Mastercard, American Express) and Affirm for installment payments (available in the USA).
- Payment Processing: Payments are securely processed through our third-party payment gateways (Stripe). No credit card information is stored on our servers.
- Customs Duties: For international orders, customers are responsible for any applicable customs duties, taxes, or fees.
5. Shipping and Delivery
- Shipping Timeline: Orders are processed within 1-3 business days and typically delivered within 7-14 business days.
- Shipping Providers: Depending on your location and the departure warehouse, we use trusted carriers such as UPS, DHL, FedEx, or local postal services.
- Free Shipping Policy: Free shipping is available above a certain amount. This information is visible on the website when you place your order. The minimum amount is subject to change without prior notice.
- Tracking Information: Once your order has shipped, you will receive an email with tracking details.
Important: Delivery times are estimates and may be impacted by customs delays, local holidays, or unforeseen circumstances.
6. Returns and Refunds
Kula Tactical assesses return and refund requests on a case-by-case basis, in accordance with the verification of the circumstances and at its sole discretion.
Due to international logistics, products are generally not required to be physically returned unless Kula Tactical issues a written Return Merchandise Authorization (RMA).
Products sent back without prior written authorization will not be eligible for refund or credit.
6.1 Notification Period
Any concern regarding an order (including fit, quality, incorrect item, or potential defect) must be reported within 7 days of delivery, as evidenced by carrier tracking.
Requests submitted after this period may be refused.
6.2 Verification
Before any remedy is considered, Kula Tactical may require photographs, video, order details, and any additional information necessary to verify the claim.
6.3 Remedies
Where a claim is validated, Kula Tactical may, at its sole discretion:
- issue a partial refund,
- issue a full refund,
- or provide a replacement item, if available.
The type and amount of remedy provided shall depend on the nature of the issue, product type, and verification evidence, and shall not be interpreted as a contractual right or ongoing entitlement.
6.4 Refund Method
Where applicable, refunds are issued to the original payment method.
Processing times depend on the customer’s financial institution.
7. Wholesale Orders
- Definition: A “wholesale order” refers to any purchase that (a) exceeds standard consumer quantities, (b) benefits from negotiated or discounted pricing, or (c) is made for resale, professional, or non-consumer use.
- Final Sale Policy: All wholesale orders are final and non-refundable once confirmed and paid. No cancellation, return, or refund will be accepted for reasons such as change of mind, over-ordering, or resale difficulties.
- Exceptions: Refunds or replacements are only provided for items proven defective, incorrect, or damaged upon delivery, in accordance with Section 7 (Warranty).
- Buyer Responsibility: It is the buyer’s responsibility to verify product details, quantities, and suitability before placing the order. Requests for modification or cancellation after confirmation may be refused or subject to additional charges at Dazont LLC’s discretion.
- Payment Terms and Delivery: Dazont LLC may require advance payment, deposits, or specific payment terms for wholesale transactions. Processing and delivery times may differ from retail orders.
- Business-to-Business Scope: Wholesale transactions are strictly business-to-business (B2B) and fall outside the scope of consumer protection or cooling-off regulations.
8. Warranty
Kula Tactical provides a limited 14-day warranty covering manufacturing defects only. This warranty does not cover:
- normal wear and tear,
- variations in color, texture, or appearance,
- sizing or fit preferences,
- accidental damage, misuse, or improper care.
To initiate a warranty review, the customer must notify Kula Tactical within 14 days of delivery and provide any evidence (including photos or video) reasonably requested to assess the claim. Where a manufacturing defect is confirmed, Kula Tactical may, at its sole discretion, provide one of the following remedies:
- repair,
- replacement,
- or refund.
No warranty remedy is provided without verification.
No item may be returned unless a Return Merchandise Authorization (RMA) has been issued.
9. Customer Support and Dispute Resolution
If you encounter any issues with your order, our support team is here to help.
- Support Email: available on the contact page
- Response Time: We aim to respond to all inquiries within 24 hours.
- Dispute Resolution: For unresolved issues, disputes will be governed by the laws of New Mexico, USA.
10. Privacy Policy
Your privacy is a priority. For detailed information on how we handle your data, please refer to our Privacy Policy.
11. Intellectual Property
All content, including product descriptions, images, logos, and website design, is the property of Dazont LLC or its suppliers. Unauthorized reproduction or use is strictly prohibited.
12. Limitation of Liability
To the maximum extent permitted by law, Dazont LLC shall not be liable for indirect, incidental, or consequential damages resulting from the use of this website or purchased products.
13. Governing Law
These T&C are governed by the laws of the State of New Mexico, USA. By using our website, you agree to submit to the jurisdiction of these laws.